Careers at TracMap

WORKING TOGETHER TO HELP OUR CUSTOMERS GROW

Slider

JOBS AT TRACMAP

Customer Support Specialist, Dunedin NZ

This is very much a customer-facing role, so you should only apply if you love to help people to understand technical things.

It is a fun and varied position where you’ll need to use your detective skills and be great at asking questions to figure out exactly what help the customer needs.

In addition to assisting customers, you’ll also get the opportunity to help create support documentation, and work closely with the sales team to ensure customers have a great experience every time they contact TracMap.

Your responsibilities will include:

  • Working as part of the Tier 1 support for customers seeking technical help with hardware and software over the phone or email,
  • Solving general service inquiries and requests for assistance
  • Determining the best solution based on the issue and details provided by customers
  • Following up on cases that have been escalated to Tier 2 and ensuring the flow of information back to the customer
  • Collaborating on documentation and support materials

TracMap Online Lead Developer, Dunedin NZ

We are looking for a reliable software engineer to join our webapp team. TracMap Online is the heart of our product line and you will be working on something that is a critical part of our customers’ day.

As an experienced developer, you will be comfortable in the code, APIs and the database of a large project. You will also have experience working on the server: creating monitoring, diagnosing issues and resolving outages.

As you get up to speed you will be improving the user experience, assisting the support team and ensuring the reliability of the system.

With help from the Head of Engineering and integrations specialist, you will be solving customer problems, both through creating features and investigative problem solving. You will also be improving the infrastructure, getting the best performance out of the database and looking after our deployment process

Our tech stack is Python based with a PostgreSQL database and hosted on AWS. Ideally you will be confident in Python, have used a framework such as Pyramid and have written complex SQL queries on large data sets.

As a fast learner you will quickly get up to speed with our system and processes. Most importantly, you’ll be motivated  to do what you can to make sure our customers have a good experience with our core product.

Lower North Island Regional Sales Representative, NZ

Our system features a range of hardware options in the form of GPS guidance installed in vehicles, linking seamlessly with a powerful cloud-based management software system.

We’re looking for someone to manage the new business sales in the Wairarapa, Manawatu and Taranaki regions.

This is an ever-changing environment so you need to be flexible and have a great attitude if you’re going to keep up.

If you’re the person we’re looking for, you’ll get a real thrill from selling, love technology and machinery, and be independent and happy to work remotely.

You’ll also be:

  • Familiar with the agricultural sector
  • Experienced in sales, although not necessarily in the rural sector
  • Exceptional communication skills
  • Willing to travel and spend a few nights away from home during the month
  • Great at grasping technical concepts
  • Able to manage your own activity and report via a simple CRM
  • Dedicated to learning and continual self-improvement
  • Well-presented and ambitious

WORKING WITH US